Who are we?

The people in CS team come from all around the world with all sorts of backgrounds, experiences, and expertise. We build new systems, challenge the status quo, and work relentlessly to deliver the best experience for our customer— to help them success online.

Let’s meet a few of our CS team

Darius Grigorjevas

Chief Customer Officer

Started in 2013 July. Responsible for CS strategy, department growth and ensure that the managers who report to him, and the specialists they work with have everything they need to deliver world-class support to Hostinger customers.

Ingrida Bulatoviene

Customer Success People Lead

Started in 2020 September. Responsible for providing effective HR services for the Customer Success department and managing a team of CS Talent Acquisition Specialists to achieve human resources goals in a timely manner. CS People Lead is the go-to person for all Customer Success employee-related topics: recruitment, employee relations, performance management, training & development, talent management, employee attrition and retention.

Margaretha Hutabarat

Customer Success Global Accounts Team Leader

Started in 2020 June. Responsible to manage Customer Success Specialists in the Account Team (EN) to ensure they have all the tools and skills to provide WOW customer experience.

Muthi'a Hasna Thifaltanti

Customer Success Global Quality and Development Specialist

Started in 2019 December. Main responsibilities are collaborating with Customer Success Team Leaders and SMEs, exchanging information about Customer Success Trainees and Specialists. Building training and being included in the decision-making about the aspects of workflow, as well as ensuring the quality of the chats and providing constructive feedback for the specialists.

Khansa Abi Zhafira

Customer Success Indonesia DAB Team Leader

Started in 2021 August. Responsible to answer incoming conversations via live chat, helping the Customer to improve their website by assessing their needs, and adjust the product and actively selling additional services. Khansa started her career at Hostinger from a Customer Success Specialist Global Team for Billings, then she moved to Accounts, and Prosumers before joining the Indonesian Local Team as a Team Leader.

Muchammad Yassin Fadilah

Customer Success Specialist - Global Email Team

Started in 2020 November. Responsible to answer incoming conversations via live chat, help the Customer to improve their website by assessing their needs, and adjust the product and actively selling additional services.