These principles are behaviors and skills we value in our fellow colleagues.

Carefully read through our principles and evaluate if they match yours. Your colleagues at Niagahoster and Hostinger will constantly hold expectations for you to live by these values - make sure they resonate with you!

Customer Obsession

You start with the customer and work backwards. You extensively research and strive to understand our customers better. You work with great effort to earn and keep customer trust.

In the context of a Customer Success environment, our customers will be treated as our number one priority. This means they deserve our high quality of service and attention. Going the extra miles for our customers is the expected behavior in this value.

Ownership

You care deeply about our customers and company’s success. You are passionate: committed in heart and mind. You make decisions based on the long term. You act on behalf of the entire company, beyond just your own team. You never say “that’s not my job".

Showing a can-do attitude in day-to-day activities in the workplace is the expected behavior in this value. You care deeply about your task and are accountable for the quality in a timely manner.

Learn and Be Curious

You constantly learn and always seek to improve yourself. You are curious about new possibilities and act to explore them. It is in your nature to innovate.

As the frontline of the business, you will be exposed to some updates and changes within the company products. Therefore, knowing where to go and responding quickly to new situations, procedures, and methods are the essential skills needed to implement this value.

Hire and Develop the Best

You always hire better people than yourself. You keep only highly effective people. Leaders develop leaders and take their role in coaching others seriously. You help people to scale within the organization.

In the working environment, we believe self-leadership matters. The scope of hire and develop the best can be implemented in every single layer of the company. As a customer success specialist, you keep your performance high, help your best-performing teammates grow, and help the leader to build a high-performing team.

Highest Standard

You strive for the highest standards, and many may think these standards are excessively high. You inspire others with your thirst for excellence. You are continually raising the bar and drive your team to deliver high quality services.

In the context of the customer success environment, you continually raise the bar and drive your team to deliver high-quality services and performance.

Freedom and Responsibility

You are self-motivated, self-aware, self-disciplined, and self-improving. You don’t wait or want to be told what to do. You love freedom and you definitely deserve it.

You demonstrate a high level of knowledge, self-discipline, self-direction, and initiative. You are aware on what you decide and are responsible for it. You help others in times of need and encourage other team members to do the job according to their best efforts and isn’t concerned about who gets the credit, just that the task gets accomplished.

Focus

You constantly ask yourself what is the best thing I can do today that will contribute to a long term success. You are good at using data to support your intuition and make decisions. You think strategically, and can articulate what you are, and are not, trying to do.

You are a visionary and data-driven person who takes the consideration of long-term success.

Bias Toward Action

Speed matters in business. Many decisions and actions are reversible and do not need extensive study. You promote action-oriented behavior, rather than didiscussion-based work.

You love experiments. Brainstorming ideas, testing out new things, seeking feedback about the project/decision, and taking the lesson learned from the decision you’ve made is the expected behavior for this value.

Courage and Candidness

You say what you think even if it is uncomfortable. You give each other radically candid feedback and never wait to do so. You make tough decisions without agonizing. You question actions inconsistent with our principles.

We encourage a culture of transparency and constructive feedback, given in an empathetic, honest, and transparent way, regardless of the hierarchical position of the people involved. You speak up when others are not behaving /acting appropriately and give radically candid feedback to that person. You question actions inconsistent with Hostinger principles and are brave to bring it up openly.

Deliver Result

You deliver results with the highest quality and in a timely fashion. You recognize and celebrate achievements.

You don't require intense instructions, guidance and supervision in order to perform or complete routine job tasks. You propose and adapt to changes quickly. You are also able to identify the problems and engage in solving it.